By Mary Hawk firstname.lastname@example.org
Cape Coral’s Hampton Inn & Suites has received a top national distinction.
The hotel has received the Hampton Wall of Fame Award for its Total Quality Service Scorre for its quality and customer satisfaction.
Located at 619 S.E. 47th St., the Hampton is now ranked among the chain’s top 15 percent in the country since receiving the quarterly honor. There are approximately 1,600 Hampton Inns & Suites in the United State, Canada, and Mexico.
The 75-room hotel opened in February 2006, and remains the newest hotel in the city.
“It’s very exciting,” said Dominick Soricelli, the hotel’s director of sales. “It’s a big award and to be able to do that is exciting.”
The award is based on product and service. Officials from Hilton Hotel Corp., which owns Hampton Inn & Suites, anonymously stay at the hotels and rate the franchises on cleanliness, customer service, and more.
“This is the first time we have gotten this particular award,” said Fred Hirschovits, Cape Coral Hampton Inn & Suites managing partner and Twenty Twenty Worldwide Hospitality, LLC president and CEO.
Criteria from cards given to hotel guests to rate their stay are also considered as part of the rating system.
The hotel has 22 employees, many of whom have been there since its inception.
“We have a very good staff – loyal and stable,” Hirschovits said.
The hotel has received other awards, including the Travelhost Southwest Florida Housekeeping award.
Travelhost, a national magazine, recognizes area housekeepers each quarter for their exceptional service. The award includes an article and picture in Travelhost magazine as well asa other gifts.
The Hampton Inn & Suites in Fort Myers on Colonial Boulevard also received the Hampton Wall of Fame Award. That hotel has 102 rooms.
Hirschovits is working on plans for build another Hampton Inn & Suites in Cape Coral.
A 94-room hotel is planned near Pine Island Road and Hancock Creek Boulevard. The 55,000-square-foot hotel will have 30 suites and 64 standard rooms. It will feature exercise facilities, flat-screen TVs, and community tables in the lobby.
“With the economy being sluggish we are still trying to put it together,” Hirschovits said. “We still have the franchise and our goals was to open in 2010.”
Hirschovits added that the hotel business has been tough this year and is excepted to be about the same next year.
Hirsschovits also is involved in the new Holiday Inn Airport Town Center, a 1700room, full service hotel planned to open in January.